FAQ – Frequently Asked Questions
Shipping & Delivery
Which countries do you ship to?
We ship throughout Europe. Delivery times and shipping costs vary by country and will be displayed at checkout.
How long does delivery take?
Within Germany, standard delivery takes 3–5 business days. For other European countries, please allow 5–10 business days.
How can I track my order?
After dispatch, you will receive a shipping confirmation email with a tracking link.
Fiberglass Parts (GFK)
Are your fiberglass parts vehicle-specific?
Yes, most of our exterior fiberglass parts are manufactured for specific truck models. Please check the product description carefully or contact us if you are unsure about compatibility.
What is the quality of your fiberglass parts?
All our GFK/FRP parts are manufactured to high standards and offer excellent durability, UV resistance, and a paint-ready surface.
Are the fiberglass parts delivered painted?
Most fiberglass parts are delivered in a raw finish or primed and need to be painted to match the vehicle. Some pre-painted options may be available – please check the respective product page.
Lighting & Lamps
Are your LED lights road legal in Europe?
Many of our lighting products are ECE approved and road legal in Europe. Please check the product description for approval details. Some lights are intended for off-road use only.
Are the lights compatible with my truck?
Compatibility information can be found on each product page. Please feel free to contact us with any further questions.
Do you offer spare parts for lighting products?
For spare parts and components, please contact us directly.
Returns & Warranty
What is your return policy?
You have the right to return items within 14 days of receipt in accordance with EU consumer law. Items must be unused and in their original packaging. Please contact us before returning.
What warranty applies to your products?
Our products have a minimum warranty of 24 months against manufacturing defects (statutory warranty). Specific warranty information can be found in the respective product description.
Payment
What payment methods do you accept?
We accept all major payment methods, including credit/debit cards, PayPal, and other options displayed at checkout.
Is payment on your website secure?
Yes, our shop uses SSL encryption and secure payment processing to protect your data at all times.
Contact
How can I reach you?
You can reach us via our contact form, email, or WhatsApp. We usually respond within 1–2 business days.
